Billing, cancelling and refunds

Where to see what you have paid for, how to cancel a plan that renews, and who handles which refund.

Open Billing
"Billing" in your dashboard shows the plans, with the ones on your account marked as active.
Billing
Cancel a plan that renews
Four plans renew until you cancel: the Power Package and Club Pro every month, the Season Pass and Founding Vendor every year. If you have one, Billing shows a "Your subscriptions" panel with the date it renews. Click "Cancel subscription" and confirm. The plan stays active until the end of the period you have already paid for, and you are not charged again.
Change your mind
Any time before that date, click "Keep my subscription" in the same panel and nothing changes.
Upgrade a show
Open your event page and click "Upgrade" in the "Boost this Event" box to make it Featured.
Refunds
Listings and plans bought from us are covered by the Refund Policy. An entry fee paid to a show was paid to that show's organizer, so the organizer refunds it.
Refund Policy

Good to know

All payments run through Stripe. Card details are entered on Stripe's own page and never reach our servers.
If something on your bill looks wrong, use the contact page and a person will sort it out.

Tell us what you were trying to do and where it stopped. A real person reads the contact form and will get you through it.